Position Overview:

The Technology Service Desk Engineer supports all MSE staff and live events by providing Tier 2 Technical assistance across hardware, software, networking, server, and broadcast environments. The Engineer manages enterprise systems such as Active Directory, Azure / Entra ID, Exchange, and SharePoint, oversees endpoints via Intune and Jamf, and handles patch deployment. Key responsibilities include account administration, live event support, complex network troubleshooting, cable infrastructure maintenance, documentation, and collaboration with Tier 1 staff.

Responsibilities: Provide Tier 2 Level Technical Support for all MSE end-users focusing on advanced troubleshooting of hardware, software, network, broadcast, and A / V systems. Administer and troubleshoot Active Directory, Azure / Entra ID, Exchange, SharePoint, and Print Server systems with regards to account management and policies. Support and manage endpoints using Microsoft Intune, Autopilot, and Jamf Pro. Assist with deploying and installing software patches, service packs, bug fixes across end-user machines, servers, and virtual machines via Tanium Deployment Tool. Perform advanced Network troubleshooting with regards to switches, wireless access points, and port configurations. Maintain data cabling and fiber systems along with data closets and cable paths. Provide technical support during live events at bank Arena. Document and track all work in ticketing management system. Collaborate with Tier 1 personnel to resolve application issues and provide recommended solutions. Create and share Standard Operation Procedures and Knowledge Base Articles amongst Tier 1 Staff. Other duties as assigned.

Qualifications: Bachelor's Degree in Computer Science or related IT field. 4+ years experience as a Desktop Support Engineer, Technical Support Engineer, or similar role. Microsoft Certified Azure Fundamentals (AZ-). CompTIA A+ Certified. Workable knowledge and configuration of Microsoft Azure / Active Directory, Windows Server, Office , Exchange, SharePoint, Intune, Jamf. Knowledge of computer software, desktop and mobile operating systems, hardware, and networking. Hands-on experience with Windows and macOS environments. Solid grasp of office automation products and computer peripherals including printers and scanners. Superb interpersonal, written, and verbal communication skills. Strong problem solving and critical thinking skills. Able to work effectively both independently and in a team. Ability to resolve issues remotely and provide clear instructions. Ability to balance and prioritize work with competing target dates.

Pay Rate: $50 - $55 / Hour

If hired, you will enjoy the following ECLARO Benefits: k Retirement Savings Plan administered by Merrill Lynch Commuter Check Pretax Commuter Benefits Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

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