Title: Helpdesk Engineer

Location N/A, Sycamore, IL, 60178, United States Base Pay $45000.00 - $55000.00 / Year Minimum Experience 2 Years

Contact information

Name Gemma Goffinet Email

Description

HELPDESK ENGINEER

Prescient Solutions is an award-winning, Chicagoland-based Managed IT Services Partner. We have been providing CIO-level advisory support as well on-site and remote IT services since 1996. Prescient is a 2025 winner of Inc. Magazine's Best Workplaces for the third year in a row! We are looking for a dynamic IT Helpdesk / Help Desk Engineer who shares our commitment and believes in the value of communication and client interaction. As a Helpdesk / Help Desk Engineer, you will: Provide Level 1 support on-site in a primarily Microsoft environment at our client site; Assist with systems administration and projects; and Document and post procedures.

Applicant must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time.

ESSENTIAL DUTIES AND RESPONSIBILITIES Troubleshoot, Maintain, Upgrade hardware and software; Create and maintain new user accounts, including groups; Work closely with Network and Systems Engineers to gain knowledge of network topology, profiles and tasks within a Windows-based back end environment; Contribute to the planning and design of workstation hardware, software, and application capabilities; and Deliver assigned projects while meeting timelines and budget objectives.

Requirements

At least two years of IT related customer service experience in a helpdesk or call center setting; Basic understanding and troubleshooting skills of desktop and laptop OS's, general applications, anti-virus software, Office 365, printers, TCP/IP and communications protocols; Strong technical writing skills; and Authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Summary

Benefits include: Medical, Dental, Vision Insurance 15+ days Paid Time Off (PTO) Monthly BYOD expense reimbursement Professional Development Employee Assistance Program Discretionary 401(k) employer contribution

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