Are you the right applicant for this opportunity Find out by reading through the role overview below. Title: Helpdesk Engineer 2

Location 1834 WALDEN OFFICE SQ, SCHAUMBURG, IL, 60173-4292, United StatesBase Pay $55000.00 - $65000.00 / Year

Contact information

Name Gemma GoffinetEmail ggoffinet@prescientsolutions.com

Description

HELPDESK ENGINEER 2

Prescient Solutions is an award-winning, Chicagoland-based Managed IT Services Partner. We have been providing CIO-level advisory support as well on-site and remote IT services since 1996. Prescient is a 2025 winner of Inc. Magazine's Best Workplaces for the third year in a row! We are looking for a helpdesk engineer 2 who shares our commitment and believes in the value of communication and client interaction. As a helpdesk engineer 2 you will: Join our elite Professional Services team as a 'Rotational Engineer'; Work cross-functionally across clients' enterprises to troubleshoot, resolve and maintain their IT infrastructure; Help provide the engineering direction needed to connect and configure Microsoft servers on enterprise networks; and Implement Prescient Solutions' best practices.

*** Applicant must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time. ***

ESSENTIAL DUTIES AND RESPONSIBILITIES Supports operational and technical functions at multiple client accounts; Evaluates customer generated requirements and works with the clients to ensure the implementation meets the clients' needs; Prepares operational and technical documentation; and Performs other duties and assists with special projects, as needed.

Requirements

Technical proficiency in Microsoft Server operating systems, Office 365, Active Directory and Microsoft Exchange Server; and virtualization; Knowledge of security and networking; Able to commute to clients in Chicago and surrounding suburbs; and Authorized to work for an employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Summary

Benefits include: Medical, Dental, Vision Insurance 15+ days Paid Time Off (PTO) Monthly BYOD expense reimbursement Professional Development Employee Assistance Program Discretionary 401(k) employer contribution

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