Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below. Title: Helpdesk Engineer 1

Location Remote - IL, United StatesBase Pay $45000.00 - $50000.00 / YearJob CategoryOperationsEmployee Type FT Exempt

Contact information

Name Gemma GoffinetEmail ggoffinet@prescientsolutions.com

Description

HELPDESK ENGINEER

Prescient Solutions is an award-winning, Chicagoland-based Managed IT Services Partner. We have been providing CIO-level advisory support as well on-site and remote IT services since 1996. Prescient is a 2025 winner of Inc. Magazine's Best Workplaces for the third year in a row! We are looking for a dynamic IT Helpdesk / Help Desk Engineer who shares our commitment and believes in the value of communication and client interaction. As a Helpdesk / Help Desk Engineer, you will: Join our Remote Managed Services team; Provide Level 1 and 2 support in a primarily Microsoft environment for multiple clients concurrently; Assist with systems administration and projects; and Document and post procedures.

*** Applicant must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time. ***

ESSENTIAL DUTIES AND RESPONSIBILITIES Troubleshoot, Maintain, Upgrade hardware and software; Create and maintain new user accounts, including groups; Work closely with Network and Systems Engineers to gain knowledge of network topology, profiles and tasks within a Windows-based back end environment; Contribute to the planning and design of workstation hardware, software, and application capabilities; and Deliver assigned projects while meeting timelines and budget objectives.

Requirements

Less than one year of IT related customer service experience in a helpdesk or call center setting; Basic understanding and troubleshooting skills of desktop and laptop OS's, general applications, anti-virus software, Office 365, printers, TCP/IP and communications protocols; Strong technical writing skills; and Authorized to work for an employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Summary

Benefits include: Medical, Dental, Vision Insurance 15+ days Paid Time Off (PTO) Monthly BYOD expense reimbursement Professional Development Employee Assistance Program Discretionary 401(k) employer contribution

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Remote working/work at home options are available for this role.