The TikTok Customer Service Platform (CSP) is primarily responsible for providing efficient support services to TikTok users, collecting and analyzing user feedback, and assisting TikTok in continuously optimizing its products and services to enhance user experience and satisfaction.Business Value 1. Increase user retention rate: The customer service platform can provide efficient support services to TikTok users, helping to resolve issues they encounter while using TikTok. This enhances user satisfaction, thereby improving the user retention rate. 2. Improve user experience and satisfaction: The customer service platform can serve as a bridge between users and TikTok. Through interaction and engagement with users, it helps TikTok understand user needs and feedback, continuously optimize products and services, and enhance user experience and satisfaction. 3. Provide valuable data and insights: The customer service platform can collect and analyze user feedback and complaint data, helping the TikTok team understand user needs and pain points. It provides valuable data and insights to assist decision-makers in formulating better product and service strategies. 4. Enhance brand image and reputation: The customer service platform can demonstrate TikTok's attention and care for users by promptly responding to their questions and complaints, thereby enhancing the brand image and reputation. At the same time, through interaction and engagement with users, the customer service platform can strengthen users' sense of belonging and identification with TikTok, fostering the establishment of brand loyalty. 5. Support business operations and marketing activities: The customer service platform can support TikTok's business operations and marketing activities, such as providing technical support and answering user inquiries for the promotion of new features and products, as well as offering user data and feedback insights for the planning and execution of marketing campaigns. In summary, the customer service platform serves as a vital link between TikTok and its users, delivering multifaceted business value and holding significant importance to TikTok's user experience, brand image, and business growth. We are looking for talented individuals to join us for an internship in 2026. Internships at TikTok aim to offer students industry exposure and hands-on experience. Turn your ambitions into reality as your inspiration brings infinite opportunities at TikTok. Internships at TikTok aim to provide students with hands-on experience in developing fundamental skills and exploring potential career paths. A vibrant blend of social events and enriching development workshops will be available for you to explore. Here, you will utilize your knowledge in real-world scenarios while laying a strong foundation for personal and professional growth. It runs for 12 weeks. Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis. We encourage you to apply as early as possible. Please state your availability clearly in your resume (Start date, End date). Summer Start Dates: - May 11th, 2026 - May 18th, 2026 - May 26th, 2026 - June 8th, 2026 - June 22nd, 2026 Online Assessment Candidates who pass resume screening will be invited to participate in TikTok's technical online assessment. Responsibilities: - Responsible for front-end development of the TikTok customer service platform, including but not limited to page interactions, data visualization, and customer service systems. - Understand business requirements, capable of tackling technical challenges, and possess certain technical planning and architectural design capabilities; - Explore and optimize the development models and process standards of the team to help improve development efficiency and code quality.

Minimum Qualifications: - Currently pursuing an Undergraduate/Graduate in Software Development, Computer Science, Computer Engineering, or a related technical discipline. - Able to commit to working for 12 weeks during the Summer of 2026. - Solid foundation in computer science, proficient in at least one front-end framework (React/Vue), with an understanding of the design philosophy behind the framework. - Understand front-end engineering concepts, capable of designing robust system modules and components, with a strong sense of code structure and standardization Preferred Qualifications: - Graduating December 2026 onwards with the intent to return to degree program after the completion of the internship. - Familiarity with , knowledge of frameworks such as Express/Koa, and prior experience in server-side application development is preferred - Possess excellent communication and collaboration skills, capable of actively working with product and design teams to better understand and meet user requirements; By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https:///legal/privacy