Founding AE opportunity at an AI B2B SaaS startup in downtown SF!

This Jobot Job is hosted by: Brandon Bays Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $160,000 - $225,000 per year

A bit about us:

Role: Forward Deployed Engineer / Product Engineer Location: San Francisco - onsite 5/week Compensation: $160-225k + Equity

We’re a venture-backed AI startup on a mission to transform how enterprise IT teams operate. Our platform replaces outdated, ticket-based systems with intelligent automation powered by AI agents — eliminating manual work and unlocking massive efficiency.

Founded by engineering and product leaders from high-growth companies, we’re building the platform that “automates the automation” — empowering IT teams to automate workflows like onboarding, offboarding, and access provisioning through a natural language-to-code interface.

Our long-term vision is to become the universal workflow automation layer across all business functions. With backing from top investors including First Round and General Catalyst, we’re assembling a world-class team to take on legacy incumbents in a $230B+ market.

Why join us?

High Impact: Own foundational pieces of a product that’s reshaping how work gets done. Career Growth: Join at the ground floor of a well-funded, high-growth company. Team Culture: Fast-moving, product-obsessed, and focused on excellence — without ego. Compensation: Competitive salary, meaningful equity, and benefits. Innovation: Help define a new category at the intersection of AI, automation, and UX.

Job Details

We’re hiring an early Customer-Facing Engineer to join our lean team and help scale our AI-powered automation platform. In this hybrid role, you’ll bridge the gap between engineering, product, and customers — shaping the product while ensuring seamless customer success through pilots, onboarding, migrations, and beyond.

This is a unique opportunity for an engineer who enjoys working directly with users, solving messy technical problems, and wearing many hats at a fast-moving startup. You’ll help bring our vision to life in real-world customer environments and accelerate adoption of our technology.

Your Impact: Drive Customer Pilots: Partner with prospects to design and deliver technically complex proof-of-concept solutions that highlight the platform’s capabilities and value. Lead Onboarding & Implementation: Help new customers get up and running — configuring systems, applying best practices, and ensuring a smooth rollout. Build Automations: Develop workflow automations for advanced business logic, combining our workflow tools with custom code as needed. Contribute to Product Development: Write production-quality code to extend product functionality and address real-world customer needs. Migrate Legacy Systems: Plan and execute low-disruption migrations from older tools to our platform. Post-Sales Technical Support: Be a trusted technical partner for customers, solving problems and advocating for their needs with our internal teams. Cross-Functional Collaboration: Work closely with product and engineering teams to share insights from the field, influence the roadmap, and build impactful features. Enable Customer Self-Sufficiency: Run training sessions and create clear documentation to empower customers to succeed independently.

What You Bring: At least 3 years’ experience in an engineering role with significant customer interaction — such as Product Engineer, Solutions/Forward Deployed Engineer, Sales Engineer, Implementation Specialist — ideally at a SaaS company. Technical Proficiency: Hands-on experience with APIs, scripting, and shipping production code to solve business problems and troubleshoot customer issues. Customer-Centric Mindset: Proven ability to guide customers from proof-of-concept through launch with an eye on delivering value and a great experience. Startup Agility: Self-driven and comfortable in fast-changing environments where priorities shift and creative problem solving is key. Excellent Communicator: Able to explain complex technical ideas to both technical and business audiences with clarity. Creative Problem Solver: Resourceful, hands-on, and comfortable with ambiguity.

Nice to Have: Early-stage startup experience as a technical team member. Background or familiarity in IT, security, or service management domains, giving you context for our customers and their challenges.

Interested in hearing more? Easy Apply now by clicking the "Apply" button.

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