Job Title: Field Service Engineer Location: Greensboro, North Carolina

Compensation: $65,000 – $75,000 base salary

About the Role An industry-leading manufacturing technology company is seeking a to support cutting-edge  industrial inkjet equipment  in the corrugated printing market. This role is critical to delivering exceptional on-site technical support, ensuring equipment is operating at peak performance through installation, troubleshooting, maintenance, and operator training.

The ideal candidate is an  independent, hands-on engineer  with experience in machine installation, technical support, and a strong mechanical/electrical aptitude. You’ll be supporting a key site in  Greensboro, NC , with additional travel as needed. Key Responsibilities

?  Technical Support Perform end-to-end  machine installations , from setup to final acceptance. Support production ramp-up and provide on-site  operator training . Communicate service updates to technical support teams and management. Manage part inventory and handle returns efficiently.

?  Customer Experience Act as a professional, technical liaison with customers on-site. Resolve service issues quickly and communicate proactively. Maintain a clean, orderly work environment during and after service visits.

?  Administration Maintain accurate  service logs and documentation . Submit  daily timecards  and track all service activities. Complete all required internal training (self-paced and in-person). Participate in technical skill development programs, including sessions at global HQ locations.

?  Travel & Expenses Book travel efficiently and cost-effectively. Submit expense reports promptly (by the following Monday after travel).

?  Additional Duties Other responsibilities as assigned by leadership.

Qualifications High school diploma or GED required ; Associate or Bachelor’s Degree preferred. 2+ years of experience in  electrical/mechanical repair or break/fix roles . Experience with  industrial inkjet technology  or  prepress systems  a strong plus. Must be able to lift up to  50 lbs  and work around large equipment. Valid  Driver’s License  and ability to travel by car and plane. Strong customer service mindset with calm, professional communication under pressure. Proficiency in email, Internet software,  Microsoft Excel and Word . Ability to work independently with minimal supervision. Comfortable navigating tight spaces and working on physically demanding tasks.