Field Service Engineer

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?

At Ford Motor Company, we are dedicated to designing, manufacturing and selling high quality vehicles that meet the diverse needs of our customers. We believe our employees and the different perspectives that they bring to the business are the driving force behind our success. Come discover a company that is focused on the quality of our vehicles, the environment, the community and the world in which we live.

This position is located in Cincinnati, Ohio (Home Based). This role will require extensive regional travel with possible overnight stays.

In this role, you will:

The Field Service Engineer (FSE) is the primary interface to Dealers/Technicians to provide repair assistance. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, and tackle all challenges with a creative and flexible mindset. Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus.

Provide repair assistance on "difficult to repair" vehicles to improve Customer Satisfaction and Fix it Right the First Time performance

Support the product concern identification and resolution process with Product Development and Quality teams

Provide support to Ford and Lincoln dealerships to help improve their overall repair capability (technical competence, tools and equipment, service repair information, diagnostics, etc.

Support Company initiatives that enhance the vehicle diagnosis and repair process

Develop and author technical documents for publication

Ability to travel overnight, as required

You'll have:

Bachelor's Degree in Automotive Technology, Automotive Management, or equivalent

2+ years of experience using Microsoft Office Suite

1+ years of automotive experience

Even better if you have:

Ford specific Automotive Repair Technical Training

Automotive dealership or independent "hands-on" vehicle repair experience, Ford and/or Lincoln Brand

Ability to independently plan, organize, reorganize, prioritize and problem-solve

Professionalism including customer service/interface skills/experience

6+ months experience working with Ford Motor Company

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:

Immediate medical, dental, and prescription drug coverage

Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more

Vehicle discount program for employees and family members, and management lease

Tuition assistance

Established and active employee resource groups

Paid time off for individual and team community service

A generous schedule of paid holidays, including the week between Christmas and New Year's Day

Paid time off and the option to purchase additional vacation time

For a detailed look at our benefits, click here:

This position is a range of salary grades SG5-SG7

Visa Sponsorship is not available for this role

Requisition ID : 49031