Your Skills & Abilities (Required Qualifications) Extensive hands-on Automotive Dealership Service Department or equivalent vehicle diagnostic and repair experience.

100% USA Geographic mobility is a requirement for this and all future moves in the field.

State Automotive Technician Certifications as required by state/local law (if relocated certified in new State within one month).

Knowledge and experience with GM Essential Service tools

Possession of a valid driver’s license and a clean driving record

Proficient user of MS Office applications: Word, PowerPoint, Excel, Outlook (or equivalent e-mail/calendar app).

Ability to manage, resolve, document, and close dispatch cases in the required timeframe.

Ability to build and maintain customer relationships with Dealership management teams with focus on the Dealership Service department

Ability to work with minimal direction and be responsible for self-training to maintain and increase skills

A history of maintaining customer satisfaction in a territory with multiple customer locations is desired

Ability to create and provide specialized training

Excellent communication skills and time management to successfully prioritize and deliver critical services. Self-motivated with a proactive approach to meeting and exceeding customer expectations.

What Will Give You A Competitive Edge (Preferred Qualifications) 5 or more years hands-on Automotive Dealership Service Department or equivalent vehicle diagnostic and repair experience.

Vocational Degree, Technical Degree, Associates Degree or Bachelor's Degree

Proficient user of Data Bus Diagnostic Tools (e.g., via TIS/GDS, NeoVi /V-Spy Intrepid Tools, Buffalo Tool, INCA Tool, etc.)

Proficient user of Pico Scope

10 plus years customer handling, support, sales, administrative, computer or other business skills applicable to the specific needs of the FSE position

Computer hardware set-up, internet and wireless communications experience

Certified in the following Automotive Service Excellence (ASE) Tests and recertification at the required intervals:

A1-A9 plus Master Technician certification

B2-B5, plus Master Technician certification

T1-T8, plus Master Technician certification

L1, L2 and L3

Knowledge of GM Global Connect Service Applications

Knowledge of GM Service Training College (GM STC) training web site and applications

Extensive knowledge of GM vehicle control systems, including controller area networks, GM LAN, etc.

100% completion of GM Service Training requirements including achieving GM Master Technician in one or more GM STC Training paths.

GM World Class Technician credentials

Knowledge of LAN/WAN IT infrastructure

Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington. The salary range for this role is ($72,700 - $111,400). The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more

This position requires the ability to legally operate a motor vehicle on a regular basis. GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE. #LI-AP1 About GM

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