About the job Field Service Engineer

Key Responsibilities:

Pre-scheduled monthly onsite network maintenance and review for clients Network Administration tasks (tasks include network health checks, test backup/restores, antivirus updates, OS service packs, critical updates and server event log reviews and various proactive tasks to keep networks as efficient and stable as possible) Act as an internal Network Administrator, resolve network problems as necessary Complete small Network Projects (day or less) for various clients Provide onsite emergency responses to business down issues Adhere to and innovate processes and procedures to improve service delivery Possess the passion to provide top notch customer service and the desire to create Raving Fans Job may have significant, regional travel, which typically does not require overnight stays Ability to learn new technologies quickly, often from reading manuals, web searches and extrapolating from prior experiences Creative and resourceful in developing solutions for client needs Ability to remain composed and confident under stressful conditions Need to work independently in front of clients a majority of the time Qualifications: Minimum of a two-year college degree or equivalent field experience Proven experience as a Field Service Engineer or similar role. Strong knowledge of networking protocols, desktop hardware, and desktop software systems. Strong analytical and organizational skills Strong communication and interpersonal skills Possess inherent troubleshooting skills Desire to do what it takes to solve technical challenges Practical, hands-on technical experience is a must Valid drivers license and willingness to travel to client sites as needed. Need to have Skills: Operating Systems: Windows 10 and Windows 11 desktop hardware build experience LAN / WAN / Wireless networking hardware and software technologies Recommended Skills: Server Operating Systems (Windows 2012, 2016, 2019, 2022) Microsoft Hyper-v 2016,2019,2022 VMware vSphere 6.7, 7, 8 Veeam Backup & Replication Firewalls, network switching