JOB DESCRIPTION About Us Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: We serve faithfully by doing what's right with a joyful heart. We never settle by constantly striving for better. We are in it together by supporting one another and those we serve. We make an impact by taking initiative and delivering exceptional experience. Benefits Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: Eligibility on day 1 for all benefits Dollar-for-dollar 401(k) match, up to 5% Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more Immediate access to time off benefits At Baylor Scott & White Health, your well-being is our top priority. Note: Benefits may vary based on position type and/or level Job Summary The Field Service Engineer II fixes, maintains, tests, and calibrates complex diagnostic equipment to ensure safe operation. Maximizes patient safety by ensuring proper use and performance of patient care equipment. Essential Functions of the Role Performs scheduled preventive maintenance (PM) following hospital policies, procedures, and industry standards. Uses specialized test equipment, tools, and simulation devices. Maintains, services, troubleshoots, and calibrates complex diagnostic systems. Uses manufacturer service manuals, schematic diagrams, and vendor expertise. Identifies the best fix based on clinical need and cost. Document all service events, performance tests, and corrective maintenance according to department policy. Use computerized maintenance management software and other standard office software. Accountable for ordering repair parts, timely return of applicable repair parts, and timely submission of applicable order-related documentation. Helps with assigned projects, related to the installation, relocation, and disposal of medical imaging equipment/systems. Communicates effectively with customers using various tools. Establishes rapport with staff and keeps clinical staff and management informed of repair status. Communicates and works in conjunction with imaging equipment service providers to facilitate efficient equipment installs and fixes. Recommends improvements to PM schedule frequency, testing procedures, or documentation forms. Participates in or helps develop departmental and hospital-based continuous quality improvement initiatives. Key Success Factors Able to fix, maintain, test, and calibrate basic diagnostic imaging equipment/systems to ensure safe and proper operation Able to travel to other Baylor Scott & White facilities regularly to assist with scheduled and unscheduled service activities. Able to communicate with and interact with customers, providers and team members. Able to effectively self-manage time and assigned projects. Must have the physical ability to raise and move material weighing up to 40 pounds. Exceptional knowledge of computer systems and networking. Belonging Statement We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve. QUALIFICATIONS EDUCATION - Associate's or 2 years of work experience above the minimum qualification EXPERIENCE - 4 Years of Experience CERTIFICATION/LICENSE/REGISTRATION - Drivers License (TXDL): If moving from out of state must obtain valid TX DL within 90 days of hire.