Entry Level Solutions Engineer (Remote)
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Mavenoid is the Intelligent Support Platform for products and devices, delivering best-in-class customer support. They are seeking their first Solutions Engineer in North America to take ownership of customer integrations and drive business growth by collaborating with various teams.
Responsibilities:
• Server as the primary technical point of contact for enterprise customers onboarding and beyond.
• Translate business requirements into technical solutions, working closely with Customer Success and Account Managers.
• Build, configure, and test integrations between Mavenoid and external systems–such as CRMs, CCaaS platforms, CMSs, and e-commerce systems.
• Lead technical discovery sessions to gather integration requirements.
• Troubleshoot and resolve integration issues, collaborating with both clients and our internal engineering teams.
• Provide clear technical documentation and guidance for internal and external stakeholders.
• Help define and scale our North American Solutions function—setting the bar for future hires.
Qualifications:
• 2+ years in a technical, client-facing role with SaaS experience.
• Self-starter mindset–comfortable operating with autonomy in a fast-paced environment.
• Comfortable managing multiple projects and shifting priorities in a dynamic environment.
• Strong interpersonal skills and ability to build trust with both clients and internal teams.
• Ability to communicate technical concepts clearly to both technical and non-technical audiences.
• Solid understanding of HTTPS-based integrations, including REST and GraphQL APIs, and experience connecting with third-party systems.
• Experience working with enterprise platforms like Salesforce, HubSpot, and CMSs.
Company:
Mavenoid develops an AI-driven product support and troubleshooting platform for hardware companies.
Seniority level Seniority levelEntry level
Employment type Employment typeFull-time
Job function IndustriesSoftware Development
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Inferred from the description for this job Medical insurance
Vision insurance
401(k)
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While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
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Remote working/work at home options are available for this role.
- Location:
- Boston, MA, Remote
- Salary:
- $150