Enterprise Applications Engineer

New Today

Responsibilities and Duties
Provide support for the line-of-business applications as well as Citrix, SQL and SCCM.
Partner with team members and vendors to resolve issues efficiently while communicating resolutions clearly and professionally.
Administer the lifecycle of applications, including packaging, updates, deployment, and retirement, keeping alignment with best practices.
Maintain, update, and optimize images for all workstations and servers to ensure standards and reliability.
Participate in monthly security patching and updates, ensuring all endpoints are compliant, up to date, and secure. Address out-of-band and emergency vulnerabilities as needed.
Proactively monitor systems and applications to identify and address issues before they impact users, ensuring optimal performance and availability.
Act as an escalation point for application-related issues, and helpdesk escalations, providing prompt resolutions, root cause analysis, and recommendations.
Create and maintain detailed technical documentation, ensuring compliance with departmental policies, procedures, and change management protocols.
Required Skills, Abilities, and Qualifications 5+ years of progressive experience in an application support or a similar role, preferably within a professional services environment. Candidates with additional experience and advanced expertise may be considered for a senior-level position.
Bachelor’s degree in a relevant field or equivalent experience.
Strong knowledge of Microsoft Endpoint Configuration Manager (MECM) for OS deployment, application management, and patch distribution.
Proficiency in administering Citrix, Azure, Active Directory, and Group Policy.
Knowledge of PowerShell or other scripting languages for task automation.
Familiarity in administering firm applications such as iManage Work, Microsoft 365 suite, CAM, Litera Desktop Suite, Intune MDM, Zoom.
Experience with SQL Server, including query writing and database management.
Exceptional problem-solving skills with a focus on delivering client-driven solutions.
OOJ - 36772
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Location:
San Francisco

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