This position is 100% on-site in Sayre, PA

Summary:

The Engineer, Endpoint is responsible for the implementation and support of endpoint infrastructure, including desktops, laptops, mobile devices, IoT medical devices to support critical healthcare operations across The Guthrie Clinic (TGC). This role ensures high availability and performance for clinical systems, patient care services, and administrative functions across the hospital endpoint infrastructure environment. The Engineer collaborates with IT teams, vendors, and hospital stakeholders to align endpoint solutions with organizational goals and regulatory requirements. This position will be a technology advocate throughout the organization for the effective application of technology to meet business needs and to support business changes and growth. Technology functions include endpoint infrastructure and operating systems, endpoint automation and operations, patch management, application deployment, system configuration, monitoring and cloud computing.

Experience:

Preferred three to five (3 to 5) years of experience in implementing and managing endpoint infrastructure environments; healthcare experience preferred.

Highly experienced information systems professional with a strong technical background and proven track record of accomplishments in a large, complex multi-level organization. Expertise in Intune, Microsoft Configuration Manager, Windows Autopilot, Active Directory.

Proficiency in operating systems (e.g., Windows, macOS, iOS, Android)

Experience specifying, troubleshooting, and maintaining Microsoft compatible end‐user computing platforms and peripherals running Microsoft Windows Operation Systems including Windows 10 and Windows 11.

Experience migration operating system versions and updating desktop images.

Experience creating, troubleshooting, and maintaining a single global Microsoft operating system end‐user computing Gold Image, including all necessary device drivers and enterprise software.

Experience in Windows scripting (PowerShell, VBS, etc.)

Experience with patch management software.

Familiar with O365, Microsoft Teams, Azure AD and various cloud technologies.

Proficiency in creating, deploying and managing policies and software packages.

Experience with mobile device management.

Basic understanding of LAN/WAN network infrastructure technologies.

Basic understanding of security technologies including firewalls and antivirus.

Experience with ITSM functionalities such as change control, CMDB and ticketing systems.

Strong knowledge of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations.

Prior experience delivering high availability systems in a 24/7 environment across geographically dispersed business units.

Demonstrated ability to facilitate evaluation of technologies and achieve consensus on technical standards and solutions among a diverse group of information technology professionals.

Demonstrated commitment to customer service who has provided responsive and effective support, developed solid working relationships with customers, and delivered high quality, value-added services that met/exceeded customer expectations.

Equally adept at developing technology strategies and the operation of existing technical infrastructures. Significant experience and knowledge of computing architecture and implementation of networked computing structures.

Polished professional with demonstrated information technology experience and strong communication skills that can rapidly gain and maintain credibility with customers and IT colleagues.

Education:

Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience.

Licenses/Certifications:

Preferred certifications include Microsoft Certified: Modern Desktop Administrator Associate

Essential Functions:

Responsible for installation and maintenance of endpoint images along with upgrading/configuration..

Manages and maintains Intune and mobile device management environments.

Supports Gold image builds and maintenance.

Creates and maintains documentation related to endpoint configuration and environments.

Serves as subject matter expert across endpoint operating systems and solutions (Microsoft Windows 10 and 11, macOS, iOS, Android)

Provide level 2 escalation support and troubleshooting to resolve complex endpoint incidents and tasks.

Support and maintain endpoints and standard peripherals insuring high performance and reliability.

Utilize scripting and deployment expertise to address widespread endpoint issues.

Ensure that only approved applications are installed on endpoints.

Assists desktop support analysts as needed to resolve incidents and service requests.

Anticipates and provides solutions for complex problems and issues, recommends upgrades and enhancements. Rapidly absorbs complex technical and conceptual information to identify issues and implications. Able to present understandable alternatives to both technical and non-technical individuals at all levels of the organization.

Monitors industry trends, maintains knowledge of developments in endpoint infrastructure and operating systems, endpoint automation and operations, patch management, application deployment, system configuration, monitoring and cloud computing.

Maintain current working knowledge of IT best practices and innovative solutions within both healthcare and industry. Identifies leading edge technologies for potential early adoption that will result in service differentiation and create competitive advantage. Collaborates with other TGC IT departments, TGC management and business leaders assisting in the evaluation and validation of emerging technologies. Identifies strategies to mitigate risk associated with leading edge technologies.

Promotes the use of TGC’s PMO methodology and standards to manage IT initiatives.

Demonstrate commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations.

Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC.

Willingness to travel between sites in the TGC Pennsylvania/New York regional footprint (Sayre, Towanda, Troy, Corning, Cortland, Binghamton, etc.)

Performs related duties as assigned and unrelated duties as requested.

Other Duties: Other duties as assigned

Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you’ll find staff members who have committed themselves to serving the community.

The Guthrie Clinic is an Equal Opportunity Employer.

The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.