About Chefman Chefman is a leading global brand of small kitchen appliances. We are a team of bold thinkers and doers, collaborative and passionate, creating innovative cooking experiences. We get excited about designing products that blend the best of utility, beauty, and quality, delighting millions of customers worldwide. As the fastest growing brand in our space, you can go as far as your ambitions take you. Joining Chefman sets you up to do some of the most impactful work of your career. About CHEF iQ Arising from Chefman's innovative and bold mindset, the CHEF iQ brand was launched with the simple idea that cooking should be approachable and enjoyable by all. With intelligence and purpose, we are designing the next generation of innovative hardware, cutting edge software, and next level culinary content to deliver a seamless and immersive culinary experience that guarantees flawless results. Joining CHEF iQ means becoming part of a passionate team of problem solvers pushing the boundaries of what was thought possible in the kitchen, redefining the future of cooking. Job Description The Desktop Support Engineer's role is based in Mahwah, NJ. This person will ensure that IT support requests are managed effectively, addressed, and resolved in a timely manner. This includes receiving, prioritizing, escalating, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help at the desktop level, or remotely. In addition, this position will handle multiple ongoing IT projects related to migrations, buildouts, and new initiatives.

Responsibilities: Monitor the internal ticketing systems, completing basic support requests where appropriate onsite or via remote tools in a courteous manner. Escalate support requests when necessary to ensure tickets are resolved in a timely manner. Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution. Maintain our high standards particularly regarding customer communications and response times. Engage in training opportunities to further develop skills and knowledge in key areas, such as desktop support, networking, and operating systems. Identify and learn appropriate software and hardware used and supported by the organization. Lead and manage projects through the environment such as deployments, installations, and migrations of technologies. Lead and manage inbound equipment, asset management, and inventory of technologies. Administer cloud technologies including Office 365, Monday.com, Zoom, Adobe, and others. Administer management tools such as ticketing system, remote tools, and technologies. Assistance with many other new initiatives, and projects to further the organization. Complete any other tasks as requested by your line manager or a senior member of staff.

Minimum Qualifications : 4-6+ years of experience with Microsoft Operating systems installation and troubleshooting. 4-6+ years of experience with frontend applications such as MS Office (Excel, Outlook, Word, etc.), MS Teams, OneDrive, Remote Desktop, Web Browsers (Chrome & Firefox), and MS Windows 10 OS. 3+ years understanding of server concepts such AD, GP, DNS, DHCP, and Office 365. 2+ years knowledge of networking technologies such as firewalls, Wi-Fi and switches. 2+ years of experience with Mac configurations and troubleshooting. Experience with hardware (Memory, HDs, Cards, etc.) and mobile devices. Good knowledge of cybersecurity and how to protect the end user from threats through endpoint security, PC encryption, data loss prevention (DLP), browser isolation, and secure email gateways. Willingness to assist with the setup of TVs, cabling, and conference room installations. The ability to lift up to 50 pounds when moving equipment. Exceptional customer service orientation. Excellent oral and written communication and presentation skills. Highly self -motivated and self -directed. Experience working in a team-oriented, collaborative environment.

Desired Skills and Experience: Working with an MSP, or Small to Medium Size business where many IT roles and responsibilities are being serviced to support an organization is preferred. Jamf, PDQ, Ninja administration of console and dashboard for management. Office 365 Administration for adding, removing, modifying users and groups as well as analyzing the overall health of the environment. ERP System administration Office 365 Application use case for SharePoint, MS Teams, Stream, Yammer, and associated tools to implement throughout the organization. MS Intranet (SharePoint or other) buildout for future rollout of Intranet. Must excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success. Ability to conduct research into a wide range of computing issues as required. A person that can think outside the box and willing to learn.