Join to apply for the Customer Success Engineer (Federal) TS role at Forward Networks, Inc.

Forward Networks is revolutionizing the way large networks are managed. The Forward Enterprise platform delivers a vendor-agnostic "digital twin" of the network, based on a mathematical model. The platform scales to support hundreds of thousands of network devices, whether cloud, hybrid cloud, or on-prem. It serves as a single source of truth for the network, enabling network operators to instantly verify security posture, accelerate troubleshooting, avoid outages, and modernize network management.

Over the past few years, Forward Networks has received industry recognition, including “Cool Vendor in Enterprise Networking” by Gartner, “Product of the Year” by Cloud Computing, “Hot Company” by Cyber Defense Magazine, “Enterprise Cloud Computing Software of the Year,” and inclusion in Fortune’s “Best Workplaces in the Bay Area” list.

The company was founded by four Stanford PhD graduates aiming to improve network operations. Investors include Andreessen Horowitz, MSD Capital, Threshold Ventures, and Goldman Sachs.

Forward Networks is seeking a Customer Success Engineer.

Do you want to create a category and help build a unique company? Join a company with over 5 years in the market, already working with top Federal agencies and Fortune 500/Global 2000 clients, and be part of a team that aims to change the networking world.

What you’ll do: As a Customer Success Engineer for our Federal team, you will provide world-class post-sales technical leadership to our clients.

Responsibilities:

Providing advice and guidance as the Forward Networks subject matter expert to ensure successful ongoing usage and adoption of our technologies.

Taking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures.

Walking customers through the various stages of adoption with the Forward Networks Platform.

Collaborating directly with our internal Product Management, Engineering, Sales, and Marketing teams.

Some travel to customer locations may be required.

Requirements:

B.S. in Computer Science or equivalent educational experience.

TS Clearance Required (SCI desired).

5+ years of customer-facing experience in a post-sales engineer role for a networking company, relevant software vendor, large enterprise, service provider, or Governmental agencies.

Experience:

Strong understanding of Networking and Security fundamentals.

Experience working with multiple Network vendors (e.g., A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks).

Excellent verbal and written communication skills, with a focus on needs analysis, positioning, business justification, and closing techniques; superior presentation skills.

Strong analytical and problem-solving skills, with the ability to provide quick resolutions.

Proven success in strategic thinking, tactical execution, and maintaining high customer satisfaction and retention in a fast-paced environment.

Highly Desired:

Experience working in a startup environment.

Knowledge of API-driven workflows and scripting languages (Python, Bash, jq, GraphQL, etc.).

The compensation for this position depends on qualifications, experience, and location, with a starting range of $190,000 to $225,000 annually, plus potential stock options.

Additional Details:

Seniority level: Mid-Senior level

Employment type: Full-time

Industries: Computer Networking Products

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