Customer Service Engineer

60 Days Old

About the job Customer Service Engineer
Experience
Familiar with the principles and hardware/software configurations of diagnostic imaging equipment. Prior experience working on CT,MR and PET machines strongly preferred. Ideally, have previous field service experience where you have managed a geographic territory and demonstrated strong troubleshooting ability with hardware, mechanical, and software systems Possess relevant IT skills with competence on Windows, Microsoft Office suite, and network communication and connectivity; Duties & Responsibilities Provide top-level on-site service support that delights our customers and sets the benchmark for the medical imaging industry Work closely with Customer Care Center (regional and headquarter level) to effectively carry out trouble-shooting, maintenance, and updates on designated products Embrace new technology while levering core strengths in customer service and service support Play a key role in new, first-of-a-kind medical imaging system product launches in the US market Continually build competence in providing technical assistance and support to our customers Quickly and efficiently escalate challenges as appropriate to ensure expeditious resolution of all issues and high levels of customer satisfaction Responsible for installation of diagnostic imaging equipment for designated products in geographic region Attend service training courses overseas and in the US as needed.
Requirements
This position is for a remote field service engineer.
The selected candidate must live in or near the posting location for this position.
Required Citizenship / Work Permit / Visa Status US Citizen / Green Card holder
Must-Haves CUSTOMER SERVICE
MICROSOFT OFFICE;WINDOWS
Min. 3+ years as service engineer. Multi-vendor experience on CT, MR. & PET machines.
Possesses formal training
Apply
Location:
Memphis, TN, United States
Category:
Office And Administrative Support Occupations

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