Join to apply for the Customer Experience Engineer TS/SCI role at Mission Box Technologies 2 weeks ago Be among the first 25 applicants Join to apply for the Customer Experience Engineer TS/SCI role at Mission Box Technologies Get AI-powered advice on this job and more exclusive features. We are seeking a Customer Success Engineer with a strong background in systems engineering and computer science to lead client onboarding and ensure seamless integration of technical solutions. This role is vital to translating complex technical requirements into actionable onboarding plans while maintaining a customer-first mindset. The ideal candidate will combine technical expertise with excellent communication skills to serve as a key liaison between internal engineering teams and client stakeholders, driving successful adoption and long-term satisfaction. Responsibilities: Lead and manage the technical onboarding of new clients, ensuring system requirements and integration steps are clearly defined and met Analyze client infrastructure and workflows to tailor onboarding solutions that align with engineering capabilities Translate complex technical specifications into clear, actionable plans for engineering and software development teams Collaborate with systems engineers, developers, and program managers to deliver onboarding milestones on time and within scope Provide training, documentation, and technical support to ensure client readiness and satisfaction Serve as the communication bridge between clients and internal teams, identifying pain points and ensuring rapid resolution Support post-onboarding check-ins and transitions into long-term support or operational phases Continuously improve onboarding processes based on client feedback and technical lessons learned Must Have's: Bachelor’s degree in Systems Engineering, Computer Science, or a related technical field (or equivalent experience) Minimum of seven (7) years of relevant experience Demonstrated experience in systems engineering for enterprise IT, cloud, or software-based solutions Hands-on experience in software development or technical environments Exceptional interpersonal, verbal, and written communication skills Strong organizational skills with the ability to manage multiple onboarding engagements simultaneously Ability to communicate technical details clearly to both technical and non-technical audiences Experience working with government or federal clients IAT Level II certification (Security+ or equivalent) Nice to Have's: Experience with Agile methodologies and technical project management Familiarity with onboarding tools, client portals, or DevOps environments Understanding of security, compliance, or data management requirements in federal systems Location

Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below. Reston, VA Salary $150,000 - $180,000 per year Benefits Competitive benefits package available (details provided during the interview process) Mission Box Technologies is an Equal Opportunity Employer. We value the benefits of diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and expression, national origin, disability, protected Veteran status, or any other attribute or protected characteristic by law. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for potential access to classified information. Accordingly, US Citizenship is required. Our strategic partner is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract of employment and are subject to change at the discretion of our strategic partner. Seniority level Seniority levelMid-Senior level Employment type Employment typeFull-time Job function Job functionSales, General Business, and Education IndustriesWireless Services, Telecommunications, and Communications Equipment Manufacturing Referrals increase your chances of interviewing at Mission Box Technologies by 2x Get notified about new Customer Engineer jobs in Reston, VA . Customer Engineer, Workspace, Public Sector Reston, VA $147,000.00-$218,000.00 3 days ago Reston, VA $102,000.00-$146,000.00 1 day ago Customer Engineer, Workspace, Public Sector Washington, DC $147,000.00-$218,000.00 3 days ago Customer Support Engineer - Technical & Client Services McLean, VA $110,000.00-$115,000.00 1 month ago Customer Support Engineer - Technical & Client Services Sterling, VA $51,000.00-$82,000.00 1 week ago Rockville, MD $51,500.00-$58,999.00 1 month ago Reston, VA $125,000.00-$183,000.00 1 week ago Washington, DC $125,000.00-$183,000.00 1 week ago McLean, VA $110,000.00-$115,000.00 3 weeks ago Customer Engineer III, Applied AI, Public Sector Reston, VA $147,000.00-$218,000.00 1 week ago Sr. Technical Support Engineer, US Government, VM SpecialistIT Help Desk Engineer (Mid)/(Junior)-RemoteSupport Experience Engineer - Tools & Automation, WhatsApp Operations Washington, DC $147,000.00-$203,000.00 1 week ago Sr. Technical Support Engineer, US Government, Prisma Access (2pm to 11pm Central Time - Late Shift)1444807 Customer Delivery Consulting Engineer Washington DC-Baltimore Area $140,600.00-$178,200.00 4 days ago Senior Technical Support Engineer, US Government, XSIAM1442821 Customer Delivery Consulting Engineer Herndon, VA $102,400.00-$134,600.00 4 days ago Reston, VA $150,000.00-$180,000.00 2 weeks ago Washington, DC $125,000.00-$175,000.00 1 week ago 1444807 Customer Delivery Consulting Engineer Herndon, VA $140,600.00-$178,200.00 4 days ago Arlington, VA $68,900.00-$103,300.00 1 month ago 1441217 Customer Delivery Consulting Engineer Herndon, VA $102,400.00-$134,600.00 4 days ago Washington, DC $190,000.00-$225,000.00 1 month ago Technical Support Engineer 4 - SV1012912 Herndon, VA $103,488.00-$148,764.00 1 week ago District of Columbia, United States 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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