Functieomschrijving

Requirements

Provide support and work alongside L3 and L4 engineers on deployments and support. Responsible for technical support of the Organizations Cisco Unified Collaboration-related technologies. Updating of as-built documentation of infrastructure and work instructions Generation and activation of security certificates for the relevant Cisco products as per vendor best practice On-time Certification of relevant products supported. Knowledge share, coaching, and mentoring of L1 engineers on a regular basis. Strong verbal and written communication skills The ability to work overtime when required The ability to work outside of South Africa for short periods of time when required Own reliable transport and valid driver’s license The ability to work independently as well as in a team Experience with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Center Express, Cisco Attendant console, Cisco IMP, Cisco Customer Collaboration Platform, and Expressway in enterprise deployments, including bulk administration, provisioning, and management of endpoints and user accounts in large-scale systems Experience with voice gateways: MGCP, SIP, H.323, SCCP, digital PRI/E1, analog FXO/FXS. Experience with Border Element, media resources, SRST/SRSV. Working Experience with Cisco Unified Contact Center Express, including but not limited to UC Manager integration, scripting, high availability clustering. Working experience with CME/CUE. Knowledge and basic understanding of dial plan designs and implementation. Experience with virtualization, specifically VMware, Cisco UCS B/C-Series servers & Wireshark Experience with Cisco TelePresence video solutions. Experience with Cisco audio and video conferencing solutions. Experience with voice carrier systems from – Telkom, Neotel, Vodacom, MTN, Experience with multi-cluster call manager environments. ARC and Call Cabinet's expertise is advantageous. Strong problem solving and analytic skills to isolate problems. Basic knowledge of Network switching & routing.

Qualifications

Bachelor’s degree in Computer Science, Computer Engineering or related field required 4+ years of relevant working experience. Valid CCNP Collaboration certification required – Voice certification preferred. Requirements -