Overview

Job Purpose Intercontinental Exchange, Inc. (ICE) presents a unique opportunity to work with cutting-edge technology and business challenges in the financial sector. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.

This role will be part of a team of information technology professionals responsible for designing and managing the system used to manage hardware and software assets, overseeing asset quality control, and developing process and architectural improvements. This position requires technical proficiency, the ability to translate technical and business needs into action, an eager attitude, professionalism, and solid communication skills.

Responsibilities Serve as a point of contact for the CMDB and access to its content Provide training and support to users and stakeholders of the CMDB Primary support for reported CMDB support issues Proactively works towards the maintenance of and quality improvement of the CMDB Reporting and Analytics: Develop sustainable and ad-hoc reporting to address frequency asked CMDB questions Develop and maintain a deep understanding of the CMDB data model, and the core functionality of the ServiceNow platform specifically related to the CMDB application Identify opportunities for improvement the accessibility and usability of CMDB data and drive implementation Develop and maintain end-user documentation for the CMDB and related systems Knowledge and Experience Required 2+ years of CMDB experience Advanced data analysis using excel, excel formulas or other data analysis tools Data analysis and reporting skills on the ServiceNow platform Able to develop work plans based on team goals Ability to be self-directed in accomplishing team goals; proactively taking ownership of issues, communicating as appropriate As needed, develop solutions independently or collaboratively Strong written and verbal communication skills Ability to multitask and work independently on projects Ability to perform well under pressure Strong grasp of data models Preferred Bachelor's degree in engineering, technology, science or related field Working experience on Tanium, Axonius or JAMf ServiceNow Software Discovery Investigations Python, Perl or scripting skills AI-driven automation, prompt engineering and LLM integration Ability to create diagrams, business processes, workflow and/or entity relationship diagrams 1+ years of CMDB, CSDM and Hardware Asset Management experience 1+ years of ServiceNow CSDM experience Working experience with CMDB Health Dashboards and data certification processes Experience with ServiceNow Performance Analytics (PA) Familiarity with cloud asset tracking (AWS, Azure, GCP)

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