Want to join our Trimble Cloud Core Platform Support's DevOps Level 3 organization to support Trimbles mission to transform the way the world works? What You Will Do Respond to customer inquiries via email, casework, and chats. Identify, troubleshoot, document, follow up, and resolve internal customer inquiries in a timely manner. Perform advanced troubleshooting of supported services. Coordinate with the Trimble Cloud Core Platform L1-L4 colleagues worldwide in a 24/7 follow-the-sun support model. Manage incident response and escalate to Service teams (SRE & Software Engineering) when necessary to reach resolution, providing timely and accurate information. Maintain individual and team SLAs/KPIs. Contribute to documenting organizational processes related to our Application portfolio. Participate in cross-functional projects and programs focusing on supportability attributes of the Cloud Core Platform. Exemplify strong teamwork and collaboration, fostering a positive, inclusive culture. Skills & Experience you should bring: Fluency in written and spoken English. 3-5 years of experience in an IT support environment or customer-facing IT role. Experience with Linux/Windows Server, IT support software (e.g., Jira Service Management Cloud, ServiceNow, Zendesk, Freshservice), and collaboration platforms (e.g., G-Suite, Office 365). Strong customer focus, troubleshooting, analytical skills, and creative problem-solving abilities. Willingness to attend meetings outside normal hours due to global team coordination. Ability to work efficiently in a fast-paced environment with fluctuating work volumes, demonstrating high organization and attention to detail. Skills & Experience you could bring: Experience with public cloud platforms (e.g., AWS, Azure, GCP, Oracle). Knowledge of cloud logging platforms (e.g., Sumologic, Splunk). Familiarity with cloud observability tools (e.g., Datadog, Grafana, NewRelic). Experience with API management platforms (e.g., Mulesoft, Postman, Insomnia). Knowledge of password management systems (e.g., LastPass, 1Password). Understanding of status page systems (e.g., Statuscast). What we will offer you A career with an innovative market leader in software solutions. Access to well-being programs supporting work/life balance. Opportunities to develop skills via our internal learning platform. Participation in Employee Stock Purchase Plan. A supportive culture where individuals can be themselves. Encouragement for personal growth and further training. About our Trimble Cloud Platform Division The Trimble Cloud Platform team is building the platform fueling Trimbles digital transformation. We deliver shared web services used by Trimble and partners, focusing on simplicity, scalability, and security for developers building customer-centric workflows. #J-18808-Ljbffr