Job Title: AWS Connect Engineer Level 2 or Level 3 Duration: 6-month contract-to-hire. Worksite Location: 4-days onsite in Addison, TX Rate: Market Interview Process: (2) Rounds of Onsite Technical Interviews from their office in Addison, TX

AWS Connect Environment Current State: Migrate platform from Select Medical's AWS tenant to Concentra's platform. This will be a lift-and-shift-no rearchitecting, mostly replication and tenant alignment. Platform Status: AWS Connect is fully live in all centers and in active development. Technical Skills Required: IVR / Chatbot Development, including deep knowledge of best practices in IVR and chatbot creation is essential, because this is a customer-facing system. Ability to perform hands-on development and troubleshooting in a live environment, with practical skills validated through and on-site testing. Essential Duties and Responsibilities: Develops AWS Connect-based contact center solutions, ensuring performance and reliability. Support integrations between AWS Connect and Lambda, DynamoDB, API Gateway, S3, SNS, SQS, and other AWS services. Create and optimize custom contact flows, real-time analytics, and AI-driven automation to enhance customer experience. Collaborate closely with senior engineers, product managers, and business stakeholders to understand technical requirements. Participate in code reviews, Agile development processes, and sprint planning. Apply security best practices and compliance requirements (PCI-DSS, GDPR, etc.). Assist in integrating AWS Connect with CRM systems, third-party APIs, and enterprise applications. Ensure automation of deployments and infrastructure provisioning using Terraform are accurate and timely. Monitor AWS Connect performance using CloudWatch, logging tools, and real-time insights. Troubleshoot and resolve AWS Connect issues to maintain operational integrity and customer satisfaction

Education/Credentials: Education Level: Bachelor's Degree, Major: Computer Science or Computer Engineering - Degree must be from an accredited college or university. Certifications and/or Licenses: AWS Certification Preferred, not required Minimum of 6 years of experience in software engineering, with a strong focus on cloud-based development. 2+ years of experience working with AWS services, particularly AWS Connect. Strong grasp of creating, troubleshooting and updating users/groups/roles/polices in AWS IAM, in regard to connectivity between AWS resources. Demonstrated experience in Python, Node.js, . and/or C#, or Java for backend development. Experience with VoIP, SIP, WebRTC, and contact center technologies is a plus. Hands-on experience with CI/CD pipelines. Troubleshooting skills in AWS Connect are critical for ensuring seamless communication solutions that enhance customer service operations, directly impacting companies' ability to deliver high-quality healthcare services efficiently tact and professionalism The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies Strong interpersonal and communication skills a must; ability to read, write, and speak in a professional manner. Excellent analytical and problem-solving skills are essential. Must possess a personal sense of urgency. Ability to effectively multi-task and adapt to changing business priorities. Superior customer service skills. Excellent time management and organizational skills are required. Strong attention to detail.