AWS Application Support Engineer

DETAILS

Location: Hybrid in Addison, TX

Position Type: Direct-Hire

Compensation: Based on Experience!

Citizenship Requirements: No sponsorship is being offered at this time. Green Card Holders and US Citizens only.

REQUIRED CERTIFICATIONS

ITIL Foundation or higher

ISO/IEC 20000 or equivalent ITSM certification

BACKGROUND REQUIREMENTS

All candidates must be able to pass a criminal and financial background check.

POSITION DETAILS

GTN Technical Staffing is seeking a highly qualified AWS Application Support Engineer for a Direct-Hire, Hybrid role based in Addison, TX! The AWS Application Support Engineer will provide Application Maintenance and Operations Support for a modern, cloud-native SaaS enterprise application environment. The ideal candidate will ensure system stability, performance, and reliability of an AWS-based serverless application stack, while proactively managing technical debt, incidents, performance, and compliance requirements.This role requires a technically proficient, security-conscious, and collaborative team with a track record in supporting large-scale enterprise applications and maintaining high service level availability. Proactive Monitoring: Continuously monitor application health, performance, and security using automated tools. Incident Management: Identify, escalate, and resolve application and infrastructure incidents in alignment with defined SLAs. Performance & Availability Management: Maintain system uptime above 99%, optimize application responsiveness, and reduce MTTR. Collaboration & Communication: Partner closely with internal IT, third-party vendors, and business stakeholders to ensure seamless operations. Technical Debt Management: Maintain and optimize source code, ensuring continued scalability and resilience.

TECHNICAL REQUIREMENTS Minimum 3 years of experience providing Enterprise SaaS Application Support, ideally in a serverless AWS environments with technologies such as: AWS RDS (PostgreSQL) Node.Js Angular Incident and SLA Management Proficiency with ITSM platforms (ServiceNow, Jira Service Desk, or BMC Remedy) Demonstrated success in maintaining SLAs and reducing downtime. Operational Automation Experience implementing automation tools for patching, remediation, monitoring, and reporting. Security & Compliance Working knowledge of security best practices and compliance frameworks such as: SOC 2, CIS v8.1, NIST 800-53r5, ISO 27001, FedRAMP Performance Optimization Experience with capacity planning, system tuning, and preventive maintenance practices. Strong written and verbal communication in U.S. English. HIGHLY DESIRED, BUT NOT REQUIRED Vibe Coding/AIOps Familiarity with natural language and AI-assisted tools in operational workflows.