Description

We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. JOB DESCRIPTION: Are you a technical savvy individual that enjoys meeting new customers and challenges with an expertise in troubleshooting highly sophisticated electrical mechanical systems or automated equipment? If so this opportunity may be right for you! JOB SUMMARY: BD Diagnostic is seeking a field-based Automation Service Engineer to provide on-site support at various customer locations throughout area. This position is responsible for owning the success of the relationship with an assigned set of customers in order to achieve the goals and objectives identified by the customer and BD. The individual will be responsible for identifying, evaluating, resolving or raising customer struggles. In addition, the individual will act as customer advocate and liaison back into the BD organization. This position is also responsible for providing on-site support to BD Lab Automation customers, including installation, corrective maintenance, preventative maintenance, removals, and other support as needed. DUTIES AND RESPONSIBILITIES: Onsite support for install and service of sophisticated diagnostic laboratory automation instrumentation with minimal direct supervision. Responds to emergency customer requests via dispatch by the Technical Service Center and finish the work you're doing in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards.

Provide clear, timely, and effective communications to customers about service expectations, estimated time of arrival, status of ongoing service activities, and service follow-up calls in support of BD Customer Experience (#CX) initiatives.

Applying solving techniques and analytical thinking skills to diagnose hardware/software issue, resolve corrective action, and complete system repair.

Upgrading systems to enable compatible software on all computers.

Ability to work independently diagnosing and solving with schematics, diagrams, service manuals and other user documentation.

Play an active role in the maintenance and implementation of service documentation, while regularly providing feedback to assist with improving efficiency of documentation within lab automation field service organization.

Run trunk stock inventory within limits established by Recommended Spare Parts Inventory list.

Maintain all assigned calibrated test equipment and tools in good working condition and calibration dates.

Provide on-call support per published schedules, or on short-notice, as required in support of business needs.

Adhering to current regulatory requirements to include, but not limited to, HIPPA, OSHA, and FDA.

Must participate in vendor credentialing programs and finish the vendor credentialing requirements to gain and maintain access to customer facilities.

MINIMUM QUALIFICATIONS: REQUIRED: 3-5 years Electronics/Informatics/Mechatronics/Biomedical experience as an equivalent for a degree

Strong solid understanding of electronics, electro-mechanical devices (Mechatronics), PLCs, and pneumatics.

Intermediate knowledge of information systems networking architecture design and set up.

Intermediate understanding of computer software operating systems and the ability to speak with customer’s information technology personnel and lab leadership to schedule and complete routine software upgrades and maintenance.

Understanding of basic computer security concepts and standard processes.

Proficient in performing software installations and upgrades.

Must possess and maintain a valid state-issued driver's license with at least 3 years of driving history and meet BD's auto safety standards.

Must be able to work flexible hours throughout the work week while traveling to various US Customer locations.

Must be available for work on call as needed and be flexible to meet business needs.

Flexibility to travel up to 50% of time outside of home geographic area, based upon business needs.

Preferred Qualifications: Associate Degree in a technical field of study, preferred

Physical Requirements: Must be able to lift up to 30lbs frequently and up to 70lbs infrequently

Must be able to handle standing, bending and stooping over a prolonged period of time (up to 10 hours)

Must be able to push/pull materials up to 100lbs

Make sure to all PPE (Personal Protective Equipment) standards/guidelines required by company policy.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. Why Join Us? A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health.