Area Operations Engineer The Area Operations Engineer (AOE) is responsible for running operations on a day-to-day basis of all Channel Partners and tickets while maintaining customer satisfaction and the health of the business.

Role and Responsibility: Responsible for the service flow/call for Channel Partners related tickets. This includes service orders that are assigned to AOM from time to time until the resolution of the service orders

Responsible for processing service orders, end-to-end customer communication and coordination with Channel Partners

Supervises Channel Partners every service order lifecycle

Review tickets regarding customer’s expectation

Creates Material Demand

Check parts availability and engage procurement when needed

Communicates with customers regarding timing of service delivery

Coordinates with Channel Partners for site visit and arrange backline when needed

Maintains good working relationship with Channel Partners

Verifies service resolution and confirmation with customers

Other duties as assigned What we’re looking for: One to three (1-3) years related customer interface experience

Possess a polite and professional phone presence

Demonstrates appropriate email etiquette and grammar usage

Proficiency in navigating computers and computer programs

Able to take direction well and improve work effort

Must display strong team spirit and willingness to work with others

Strong verbal and written communication skills

Must be able to work in fast pace and “no idle time” environment

Ability to work with minimal supervision,

Productive with excellent time management skill set

Able and willing to learn independently

Reliable attendance Education: Bachelor’s degree required. Travel: 5%