Summary The Agentforce Activation Engineer is a meaningful role within our pre-sales organization, responsible for driving the technical validation and adoption of our solutions, specifically focusing on Agentforce and Data Cloud within the Salesforce platform. This role requires a highly technical and customer-facing individual with strong project management skills. The ideal candidate will be a hands-on problem solver, comfortable building technical Proof of Concepts (POCs) within customer sandbox environments and optimally communicating technical solutions to both technical and business stakeholders.

Responsibilities Agent Design & Development: Design and develop compelling Agentforce POCs showcasing the value of Agentforce and Data Cloud within the Salesforce platform, tailored to specific customer use cases and requirements. This involves hands-on configuration and customization within customer sandbox environments. Customer Engagement: Lead technical discussions with customers, understand their business challenges, and translate those challenges into effective technical solutions. This includes communicating technical demonstrations, answering questions, and addressing concerns. Troubleshooting Agent Configuration: Ability to troubleshoot agent configurations and advise on best practices, prompt design and appropriate agent design. Technical Expertise: Maintain deep technical expertise in Agentforce, Data Cloud, the Salesforce platform, and related technologies. Stay up-to-date with the latest product releases and features. Project Management: Lead the technical aspects of the sales cycle, including scoping, planning, execution, and delivery of POCs. Ensure projects are completed on time and within budget. Collaboration: Work closely with Sales, Product Management, and Engineering teams to provide feedback on product features and find opportunities for improvement. Documentation: Build and maintain technical documentation, including POC plans, implementation guides, and standard methodologies. Presentations & Demos: Develop and deliver compelling technical presentations and demonstrations to customers, showcasing the capabilities and benefits of our solutions. Competitive Analysis: Understand the competitive landscape and identify key differentiators for our solutions. This role is "Office-Flexible" with an in office expectation of 3 days a week Required Skills & Experience Salesforce Expertise: Deep understanding of the Salesforce platform, including Sales Cloud, Service Cloud, and experience with Agentforce and Data Cloud. Salesforce certifications (e.g., Administrator, Platform Developer I, Platform App Builder) are a plus. Technical Proficiency: Hands-on experience configuring and customizing Salesforce, including Flow, Apex, Lightning Web Components, and declarative tools. Experience with data integration tools and APIs is also highly desirable. Customer-Facing Skills: Excellent communication, presentation, and interpersonal skills. Ability to establish trust with customers and optimally communicate technical concepts to both technical and business audiences. Project Management Skills: Proven ability to lead technical projects, including planning, execution, and tracking. Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to identify and solve technical issues. Hands-on Approach: A "roll-up-your-sleeves" mentality and a willingness to get hands-on with the technology. Education Bachelor's degree in Computer Science, Engineering, or a related field preferred. Preferred Skills & Experience Experience with other Salesforce clouds (e.g., Marketing Cloud, Experience Cloud). Knowledge of cloud computing platforms (e.g., AWS, Azure, GCP). Experience with Agile methodologies.

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